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Returns Policy
Returns Policy
Returns Policy
Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your item was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For home improvement products, this means the item should not have been installed, assembled, modified, or used in any way.
Several types of goods are exempt from being returned. We do not accept returns for:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. All returns must be sent to the address from which the item was originally shipped. If you are unsure of the correct return address, please contact us at benaep@outlook.com for assistance.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at benaep@outlook.com.
Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at benaep@outlook.com and return your item to the original shipping address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
Shipping
To return your product, please ship it to the address from which it was originally sent. If you need the return address, please contact us at benaep@outlook.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your item was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For home improvement products, this means the item should not have been installed, assembled, modified, or used in any way.
Several types of goods are exempt from being returned. We do not accept returns for:
- Custom-made or special-order items
- Items that have been installed, assembled, or used after delivery
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error
- Hazardous materials, flammable liquids or gases (e.g., paints, solvents, adhesives)
- Intimate or sanitary goods (e.g., toilets, bidets, bathware) once the packaging is opened
- Gift cards
- Downloadable software products (if applicable)
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. All returns must be sent to the address from which the item was originally shipped. If you are unsure of the correct return address, please contact us at benaep@outlook.com for assistance.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at benaep@outlook.com.
Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at benaep@outlook.com and return your item to the original shipping address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
Shipping
To return your product, please ship it to the address from which it was originally sent. If you need the return address, please contact us at benaep@outlook.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
